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Asterisk 1.6: Build feature-rich telephony systems with Asterisk: Book by David Merel

Asterisk 1.6: Build feature-rich telephony systems with Asterisk

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ISBN: 9788184049022    Publisher: Packt Year of publishing: 2014     Language: English
Asterisk is a powerful and flexible open source framework for building feature-rich telephony systems. As a Private Branch Exchange (PBX) which connects one or more telephones and usually connects to one or more...Read more
Asterisk is a powerful and flexible open source framework for building feature-rich telephony systems. As a Private Branch Exchange (PBX) which connects one or more telephones and usually connects to one or more telephone lines, Asterisk offers very advanced features, including extension-to-extension calls, queues, ring groups, line trunking, call distribution, call detail rerecords and call recording. This book is all you need to understand and use Asterisk to build the telephony system that meets your need. You will learn how to use the many features that Asterisk provides you with. It presents example configurations for using Asterisk in three different scenarios: for small and home offices, small businesses and Hosted PBX. With an engaging style and excellent way of presenting information, this book makes a complicated subject very easy to understand. What you will learn from this book Install, configure and deploy Asterisk to build a fully-featured telephony system Connect your Asterisk server with your phone service (via PSTN, SIP, etc) as well as learn to deploy some basic PBX features such as queues, voicemail and music on hold Determine how calls are routed through the Asterisk server by creating a dial plan Create extensions, distribute calls in an orderly fashion using queues and present callers with a greeting using automated attendants (IVR) Install and learn how to monitor, record and capture detailed call logs Install and use asterCRM (customer relation management solution) to streamline your business operations Who this book is written for This book is aimed at anyone who is interested in building a powerful telephony system using the free and open source application, Asterisk, without spending many thousands of dollars buying a commercial and often less flexible system. This book is suitable for the novice and those new to Asterisk and telephony. Telephony or Linux experience will be helpful, but not required.
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