Buy Books Online > Reference works > CALL CENTERS FOR DUMMIES (English) 3rd Edition (Paperback)
CALL CENTERS FOR DUMMIES (English) 3rd Edition (Paperback): Book by Real Bergevin

CALL CENTERS FOR DUMMIES (English) 3rd Edition (Paperback)

Product Details:    Share this by email:

ISBN: 9788126507108    Publisher: Wiley India Pvt. Ltd.-new Delhi Year of publishing: 2006     No of Pages: 362        Language: English
Telephones cost money and operators require care and feeding-an expensive proposition for the manager who sees only a tenuous relationship between the bottom line and customer relations. It can be a scary...Read more
Telephones cost money and operators require care and feeding-an expensive proposition for the manager who sees only a tenuous relationship between the bottom line and customer relations. It can be a scary thing to pour a great deal of money into a call center without being able to see a direct benefit from your efforts. Add to that a sense of unknown variables and a nebulous return on investment and you have one nervous manager. Call Centers for Dummies is the ideal resource for call center managers. Using Call Centers for Dummies, the manager is equipped with a guide that, working under the principals of revenue generation, efficiency, and customer satisfaction, will improve results measurably. Instead of viewing the call center only as a cost center, managers, equipped with new tools, will be able to affect the bottom line through continuous improvement.
Read less

Recommended Books for you - See all

OUT OF STOCK

Looks like the book you were looking for is currently not in stock with us. Please leave us your email and phone number.
We will get back to you as soon as it's available.

Your email
Phone No.
Enter characters from image

Rs.200 OFF

on purchase of Rs.500 & above

1.Click on Add to Cart & Proceed to Checkout
2.Under payment options, choose
"Redeem Coupon Code/Gift Certificate"
3.Enter Promo Code "SHOP200"
4.Get Rs.200 off, Pay Balance Amount

Valid upto 21st July,13

Rs.200 OFF

on purchase of Rs.500 & above

Terms & Conditions