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CUSTOMER SERVICE 3RD ED. (Paperback)
By: Lucas
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ISBN: 9780071112925 Publisher: MCGH.ISE
Year of publishing: 2004 Format: Paperback
No of Pages: 544 Language: English
This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication,...Read more
This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
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