ISBN: 9788176499422    Publisher: Bharat Year of publishing: 2014     Format:  Paperback Language: English

Managing a business? or a department within a business ? requires a wide range of skills. You need to manage workloads, both your own and that of your staff; you need to manage relationships; you need to manage resources and you need to manage yourself? by looking at what you do, how you do it, and what you need to learn to enable you to do it better, you will develop as a manager. This unique book is the definitive resource for anyone working towards, or considering, any level of NVQ or SVQ in Management, Operational Management or Strategic Management. It forms a comprehensive manual of best practice for all managers. Table of Contents 1 Managing your own performance - planning your personal development, making the most of your time, getting the message 2 The right people - recruiting and selecting staff, keeping within the law, developing your people 3 Managing others - leading and motivating staff, delegating and appraising staff; conflict, disciplinary and grievance procedures 4 Hitting the mark - reviewing the current position, caring for your customers, implementing quality, managing quality 5 Getting things done - planning and managing your projects, managing care, implementing and managing and participating in meetings, you and your team, supplier management, resource management, successful negotiation 6 Keeping things moving - problem solving and decision-making, managing information, managing change, business planning 7 Financial matters? understanding financial statements, financial planning and forecasting, budgets, financial control
Read less