Buy Books Online > Reference works > h-CRM: The Key to Lifelong Business Relationships: Human Response Management and Customer Relationship Management (English) 01 Edition
h-CRM: The Key to Lifelong Business Relationships: Human Response Management and Customer Relationship Management (English) 01 Edition

h-CRM: The Key to Lifelong Business Relationships: Human Response Management and Customer Relationship Management (English) 01 Edition

Product Details:    Share this by email:

ISBN: 9788176499460    Publisher: Bharat Year of publishing: 2014     Format:  Paperback Language: English
Customers are the ends of any business. And employees are the means. The concept of h-CRM is based on this fact. This book shows you step-by-step how to create lifelong happiness and prosperity. Table...Read more
Customers are the ends of any business. And employees are the means. The concept of h-CRM is based on this fact. This book shows you step-by-step how to create lifelong happiness and prosperity. Table of Contents The Smart Company Understanding Business What is h-CRM? Why Leadership? Identify your Core Values Important Concepts From Product to Experience Customer Service Understanding Customer Perceptions Creating Customer Delight Employee Perceptions and Delight Satisfaction Consistency Model What is Loyalty? Creating Customer Loyalty Creating Employee Loyalty Role of Technology Branding Managing Change Financing Final Words
Read less

Recommended Books for you - See all

OUT OF STOCK

Looks like the book you were looking for is currently not in stock with us. Please leave us your email and phone number.
We will get back to you as soon as it's available.

Your email
Phone No.
Enter characters from image

Rs.200 OFF

on purchase of Rs.500 & above

1.Click on Add to Cart & Proceed to Checkout
2.Under payment options, choose
"Redeem Coupon Code/Gift Certificate"
3.Enter Promo Code "SHOP200"
4.Get Rs.200 off, Pay Balance Amount

Valid upto 21st July,13

Rs.200 OFF

on purchase of Rs.500 & above

Terms & Conditions