ISBN: 9789380752082    Publisher: Kunal Books Year of publishing: 2011     Format:  Hardcover Language: English

This book contains a lot of papers related to dynamic changes in banking industry which are empowering Indian banking to compete in the global market. Many contemporary issues related to Indian banking industry has been discussed like A study on customer satisfaction in Indian banking sector, customer relationship management challenges in retail banking, customer responsiveness in public sector banks in India-a fad or a strategy, managing employee motivation and performance, retail banking in India-challenges and opportunities, new trends in Indian retail banking sector, banking in the global competitive era: review of Indian banking in regards of new foreign entrants, banking transaction and growth of credit: an alternative source of income inequality in India, credit card business in India: the emerging scenario, globalization of Indian banking-emerging issues, changing work culture in Indian banking industry, core banking in India , impact of economic reform on Indian banking sector, the changing nature of HRM function This book may be useful for the banking industry, planners, policy makers, academicians, researchers and those who are interested in banking studies.
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