Buy Books Online > Technology: general issues > IT SERVICE MANAGEMENT : A CONCISE STUDY
IT SERVICE MANAGEMENT : A CONCISE STUDY: Book by KELKAR S. A.

IT SERVICE MANAGEMENT : A CONCISE STUDY

Product Details:    Share this by email:

ISBN: 9788120344846    Publisher: PHI LEARNING PVT. LTD. Year of publishing: 2012     Format:  Paperback No of Pages: 588        Language: English
Today, besides focusing on technology and internal organization of the company, it has become important for IT service providers to focus on their service quality and relationship with customers. This...Read more
Today, besides focusing on technology and internal organization of the company, it has become important for IT service providers to focus on their service quality and relationship with customers. This book has been designed to equip them with the knowledge, skills and attitudes to deliver quality services and maintain strong business relations with their customers. Presented in concise form, the book not only discusses the essentials of theory and best practices followed in the industry but also emphasizes the service improvement process.

The book is aimed at students of Computer Science and Engineering, Information Technology, MCA, M.Sc. (IT) and MBA. Besides, it is equally useful for IT professionals and Trainers.
Read less

About the author: KELKAR S. A.

S.A. KELKAR, PhD (Michigan, USA), is Former Adjunct Professor in the Department of Computer Science and Engineering, Shailesh J. Mehta... Read more

S.A. KELKAR, PhD (Michigan, USA), is Former Adjunct Professor in the Department of Computer Science and Engineering, Shailesh J. Mehta School of Management, Indian Institute of Technology Bombay. He has over 40 years of teaching experience in the field of software engineering, information systems, and related subjects. He is also a Visiting Faculty at several educational institutes in Mumbai. Besides, he has worked with reputed organizations such as Tata Consultancy Services, Aptech and Voltas.


Read less

Other books by KELKAR S. A.

Recommended Books for you - See all

Price: Rs. 495   Rs.490
You save: Rs.5
Vendor : PHI Learning Pvt Ltd, delhi
BUY NOW

Free Shipping on all orders of Rs.500 and above. Add Rs.30 otherwise. | Delivered in 5 working days

(Cash on delivery available)

Be assured. 7 days Return & Refund Policy.
Click here

Rs.200 OFF

on purchase of Rs.500 & above

1.Click on Add to Cart & Proceed to Checkout
2.Under payment options, choose
"Redeem Coupon Code/Gift Certificate"
3.Enter Promo Code "SHOP200"
4.Get Rs.200 off, Pay Balance Amount

Valid upto 21st July,13

Rs.200 OFF

on purchase of Rs.500 & above

Terms & Conditions