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IT Service Management: Support for Your Itsm Foundation Exam
By: John Sansbury
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ISBN: 9781780173184 Publisher: BCS, The Chartered Institute for IT; 3rd Revised edition edition (21 March 2016)
Year of publishing: 1999
Language: English
Whether you're preparing for your service magement foundation exam or simply want to understand service magement better this new edition of our popular book covers the latest thinking and provides a comprehensive...Read more
Whether you're preparing for your service magement foundation exam or simply want to understand service magement better this new edition of our popular book covers the latest thinking and provides a comprehensive practical introduction to IT service magement. Building on their collective service magement experience the authors walk you through essential concepts including processes functions and roles and illustrate these with real-life examples.
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About the author: John Sansbury
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