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IT Service Management: Support for Your Itsm Foundation Exam: Book by John Sansbury

IT Service Management: Support for Your Itsm Foundation Exam

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ISBN: 9781780173184    Publisher: BCS, The Chartered Institute for IT; 3rd Revised edition edition (21 March 2016) Year of publishing: 1999     Language: English
Whether you're preparing for your service magement foundation exam or simply want to understand service magement better this new edition of our popular book covers the latest thinking and provides a comprehensive...Read more
Whether you're preparing for your service magement foundation exam or simply want to understand service magement better this new edition of our popular book covers the latest thinking and provides a comprehensive practical introduction to IT service magement. Building on their collective service magement experience the authors walk you through essential concepts including processes functions and roles and illustrate these with real-life examples.
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About the author: John Sansbury
Dr Ernest Brewster is a champion of ITIL Service Magement. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service magement and co-authored... Read more
Dr Ernest Brewster is a champion of ITIL Service Magement. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service magement and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service magement.
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