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IT Service Management Based on ITIL V3: A Pocket Guide: Book by Jan Van Bon

IT Service Management Based on ITIL V3: A Pocket Guide

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ISBN: 9789087531027    Publisher: van Haren Publishing Year of publishing: 2007     Format:  Paperback No of Pages: 166        
This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes?...Read more
This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the lifecycle approach?
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