ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Lifecycle Exams (English) (Paperback Helen Morris Liz Gallacher)
By: Liz Gallacher
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ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus with full coverage of all Intermediate ITIL Service Lifecycle exam objectives...Read more
ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation Service Design Service Transition Continual Service Improvement and Service Strategy. Using clear and concise language this useful companion guides you through each Lifecycle module and each of the process areas helping you understand the concepts that underlie each skill required for certification. ITIL is the most widely adopted approach for IT Service Magement in the world. It provides a practical no-nonsense framework for identifying planning delivering and supporting IT services to the business. Special Features: Gain a deeper understanding of each of the process areas Learn more about governce organization implementation and more
About the author: Liz Gallacher
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