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ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Lifecycle Exams (English) (Paperback  Helen Morris  Liz Gallacher): Book by Liz Gallacher

ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Lifecycle Exams (English) (Paperback Helen Morris Liz Gallacher)

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ISBN: 9788126562466    Publisher: Wiley (2 June 2016) Year of publishing: 2016     Language: English
ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus with full coverage of all Intermediate ITIL Service Lifecycle exam objectives...Read more
ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation Service Design Service Transition Continual Service Improvement and Service Strategy. Using clear and concise language this useful companion guides you through each Lifecycle module and each of the process areas helping you understand the concepts that underlie each skill required for certification. ITIL is the most widely adopted approach for IT Service Magement in the world. It provides a practical no-nonsense framework for identifying planning delivering and supporting IT services to the business. Special Features: Gain a deeper understanding of each of the process areas Learn more about governce organization implementation and more
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About the author: Liz Gallacher
Liz Gallacher has been fully conversant with the ITIL framework for many years and has implemented improvement programmes based on most aspects of it on several... Read more
Liz Gallacher has been fully conversant with the ITIL framework for many years and has implemented improvement programmes based on most aspects of it on several occasions. Liz achieved distinction in the ITIL Mager certificate in April 2002 (top 6%) and now holds ITIL Expert certification. Helen Morris has 20+ years of experience in Service Magement including operatiol magement of service desks technical support teams service level magement. Helen is an experienced trainer consultant and service delivery mager focused on providing customer satisfaction and business benefits. Many of her assignments involve an initial assessment against best practice recommendations for improvement and target setting. She leads programmes to achieve significant improvements in customer satisfaction quality of service reduced costs and better control.
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