ISBN: 9788126554683    Publisher: Wiley India Pvt. Ltd. Year of publishing: 2015     Format:  Paperback No of Pages: 320        Language: English

Key Performance Indicators (KPIs) help organizations understand how well they are performing in relation to their strategic goals and objectives. KPIs offer a framework to learn about the success of individuals, teams, projects and organizations - and help create a culture of high performance. In this book you'll find the essential Indicators that are useful to all kinds of businesses - plus guidance on how to develop your own unique KPIs that best suit your organization or industry. You'll also find a wealth of guidance for how best to use KPIs to drive performance in your business. Book Features: Getting Started with Key Performance Indicators Implementing and Using KPIs Effectively Developing Financial KPIs Developing Customer, Sales and Marketing KPIs Developing Operational and Internal Process KPIs Measuring Your Most Important Assets: Developing HR and People KPIs The Part of Tens Table of Contents: Introduction Part I: Getting Started with Key Performance Indicators Chapter 1: Introducing Key Performance Indicators (KPIs) Chapter 2: Types, Targets and KPI Mistakes Chapter 3: Creating a Culture of Fact-Based Decision-Making Chapter 4: Organizing Your KPIs Part II: Implementing and Using KPIs Effectively Chapter 5: Developing a KPI Chapter 6: Use it or lose it: Turning KPIs into Insights Chapter 7: Spreading the Word: Reporting and Communicating KPIs Effectively Part III: Developing Financial KPIs Chapter 8: The Holy Grail of Business: Revenue and Profit KPIs Chapter 9: The Ones You Can't Take Your Eyes off: Liquidity and Cash Flow KPIs Chapter 10: Reporting to the Masters: Shareholder and Value-Added KPIs Chapter 11: Measuring Your Financial Efficiency Part IV: Developing Customer, Sales and Marketing KPIs Chapter 12: The Customer is Always Right: Measuring Your Customer Success Chapter 13: Measuring the Market and Your Place in It Part V: Developing Operational and Internal Process KPIs Chapter 14: Measuring Project Performance Chapter 15: Measuring Internal Efficiency and Quality Chapter 16: Measuring IT Performance Part VI: Measuring Your Most Important Assets: Developing HR and People KPIs Chapter 17: Measuring People Performance Chapter 18: Measuring Human Resources Performance Part VII: The Part of Tens Chapter 19: Ten Tips for Developing Effective KPIs Chapter 20: The Ten Biggest KPI Mistakes to Avoid Chapter 21: The Top Ten KPIs to Use Index
Read less

Bernard Marr is a best-selling author on organizational performance and business success. He regularly advises leading companies organisation and governments across the globe and is acknowledged by the CEO Journal as one of today's leading business brains. Organisations he has advised include Accenture, Astra Zeneca, the Bank of England, Barclays, BP, DHL, Fujitsu, Gartner, HSBC, Mars, the Ministry of Defence, the Home Office, the NHS, Tetley, Royal Air Force and Royal Dutch Shell.
Read less