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Managing Quality : Concepts and Tasks: Book by N. S. Sreenivasan

Managing Quality : Concepts and Tasks

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ISBN: 9788122416800    Publisher: New Age International Year of publishing: 2005     Format:  Paperback Language: English
The book covers the entire gamut of concepts and tasks in Management of Quality spread over 27 Chapters in 7 parts. The quality journey starts with the presentation of pivotal role quality has come to play...Read more
The book covers the entire gamut of concepts and tasks in Management of Quality spread over 27 Chapters in 7 parts. The quality journey starts with the presentation of pivotal role quality has come to play in the present business environment. The journey continues through all facets of quality development and achievement planning for quality, organizing for quality, SPC and other tools and techniques, quality improvement, vendor quality control, customer and quality, training for quality etc. An exclusive chapter on Assurance of quality in project planning and execution is special feature of this book. Likewise, an exhaustive checklist of over 300 deficiencies in the chapter on quality audit very handy in audit assessment is another unique feature. The perspectives of product liability and maturity evaluation in management of quality are other important dimensions of the coverage. Practical illustrations and elaborations of the concepts are to be seen in as many as 33 exhibits in the book. The journey concludes with an epilogue on challenge of quality and heritage to emulate and perpetuate. The wealth of concepts and depth of discussions are the highlights of the presentations.About the AuthorN.S. Sreenivasan after obtaining his Master`s degree in Statistics from the University of Mysore, joined SQC and OR Division of Indian Statistical Institute in 1956. He was extensively involved in consulting work related to Management of Quality in a large number of industrial as well as service organizations like hospital, transport. In 1975, he joined M/s IDL Chemicals Ltd. His book on Management of Safety: Concepts and Tasks published in 1984 has very well been received and had an extremely favorable review from several national and international journals. Managing Innovation: Concepts and Tasks co-authored with V. Narayana, has been published recently by Concept Publishers. He is a founder member of Indian Association for Quality and Reliability and an active member of Quality Circle Forum of India, Hyderabad Chapter. V. Narayana, after his obtaining Masters Degree in Statistics from the University of Mysore, joined SQC and OR Division of Indian Statistical Institute in 1956. He was expressively involved in consulting and training work related to Management of Quality in a large number of enterprises-industrial as well as service organisations. V. Narayana is the builder of the Indian Statistical Institutes Centre at Hyderabad serving Andhra Pradesh. He is the Secretary of the Indian Association for Quality and Reliability for over two decades. Right from the inception, V. Narayana has been with Quality Circle Forum of India and is largely responsible for its growth to its present stature. He serves on the Governing Council of its National Body. He is also associated with Engineering Staff College of India as an adjunct Professor. He has served as a guest faculty to a number of programmes organised by premium institutions in the country like ASCI.Table of ContentsPART A: QUALITY?A CHALLENGE Business Environment and Quality Quality Strategy Understanding of Quality Quality Achievement?Core Concepts PART B: PLANNING FOR QUALITY AND ITS ACHIEVEMENT An overview of Quality Planning Customer Needs, Quality Factors and Specification Planning for Measurement of Quality and its Control Product and Process Design to Build and Achieve Quality Achieving Quality Operator Control Responsibility for Control An Analysis PART C: STATISTICAL APPROACH AND METHODOLOGY: AN APPRECIATION Statistical Process Control An outline Industrial Experimentation & Taguchi\'s Methods A Brief outline Skills to be Innovative Quantitative Tools PART D: ASSURANCE OF QUALITY Quality and Vendor: Assurance of Supplier\'s Quality Quality and Customer: Assurance of Customer Satisfaction Quality Rating of Outgoing Product Quality Audit Assurance of Quality in Project Planning and Execution Product Liability Challenge to Quality PART E: QUALITY IMPROVEMENT Approach to Quality Improvement Quality Improvement Process An Understanding Stability and Improvement PART F: ORGANISING FOR QUALITY Training for Quality Organizing for Quality Maturity Evaluation in Management of Quality PART G: EPILOGUE Challenge of Quality Heritage to Emulate and Perpetuate
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