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Managing The Professional Service: Book by David H. Maister

Managing The Professional Service

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ISBN: 9780743231565    Publisher: SIMON & SCHUSTER Year of publishing: 2004     Format:  Paperback No of Pages: 368        Language: English
Professional service firms differ from other business enterprizes in two distinct ways. Firstly, they provide highly customized services, thus cannot apply many of the management principles developed for product...Read more
Professional service firms differ from other business enterprizes in two distinct ways. Firstly, they provide highly customized services, thus cannot apply many of the management principles developed for product based industries. Secondly, professional services are highly personalized, involving the skills of individuals. Such firms therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement and strategic planning to effective leadership. While these issues can be complex, Maister attempts to simplify them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement, outstanding service to clients, satisfying careers for its people and financial success for its owners".Editorial ReviewsReviewPeter P. Mullen Managing Partner, Skadden, Arps, Slate, Meagher & Flom I have found David Maister to be one of the best thinkers in the law firm consulting arena. His writings apply common sense and a long background in business consulting to provide practical advice about law firm and other professional service firm management.
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About the author: David H. Maister
David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including... Read more
David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor. --This text refers to an alternate Paperback edition.
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Review:
Tom Petersauthor/co-author of "In Search of Excellence, Thriving on Chaos," and "Liberation Management"The professional service firm is the best model for tomorrow's organization in any industry....Read more
Tom Petersauthor/co-author of "In Search of Excellence, Thriving on Chaos," and "Liberation Management"The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers.
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