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Public Service Delivery in India: Understanding the Reform Process: Book by Vikram K. Chand

Public Service Delivery in India: Understanding the Reform Process

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ISBN: 9780198068457    Publisher: OUP India Year of publishing: 2010     Format:  Hardback No of Pages: 424        Language: English
This collection looks at processes of change and reform in public service delivery in a range of states and sectors, and over time spans. The first three essays examine reforms that have improved prospects...Read more
This collection looks at processes of change and reform in public service delivery in a range of states and sectors, and over time spans. The first three essays examine reforms that have improved prospects for economic growth and poverty alleviation in Bihar; improved the functioning of public sector enterprises and the power sector, and initiated improvements in education in West Bengal; and the efficient delivery of economic services in Gujarat in order to pursue a high-growth agenda. The next two essays focus on regulation in infrastructure as well as the delivery of urban services. The question of balancing greater autonomy with accountability to improve public service delivery through the use of executive agencies is also analysed. The final essay discusses how India might absorb lessons for the effective implementation of the Right to Information Act (2005) from countries such as Mexico, South Africa, and Canada. The volume shows how reform is an ongoing process that depends critically on contextual factors.
These include the history of reform ideas, the capacity of the state to execute reform, and the nature of the state itself and its relationships with key actors, such as the private sector and unions.
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About the author: Vikram K. Chand

Vikram K. Chand is Senior Public Sector Management Specialist, The World Bank, India

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Review:
An important and timely volume . . . suggests that while progress in some states and in certain sectors has been made in these areas, there is substantial scope for further improvement. Public...Read more
An important and timely volume . . . suggests that while progress in some states and in certain sectors has been made in these areas, there is substantial scope for further improvement. Public Service Delivery in India is a good place to begin the process of understanding the complexities of the tasks ahead." --ASCI Journal of Management
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