ISBN: 9788177083415    Publisher: New Century Publications Year of publishing: 2013     Format:  Hardback No of Pages: 244        Language: English

Quality of products/services assumes great importance for manufacturers/providers in the modern competitive world. In fact, the quest for quality is essentially a search for competitiveness. Quality being so critical to products and services, it is worth understanding what it is in its entirety -- its evolution and definition; why it is so important for business and industry; and how to attain, maintain and manage quality of goods manufactured and services offered? This book attempts to provide comprehensive insights into all these aspects.
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