QUALITY MANAGEMENT CREATING AND SUSTAINAING ORG. (English) 01 Edition (Paperback)
By: Summers D
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: Phi Learning Pvt. Ltd
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he goal of this book is to familiarize the reader with the cornerstones of creating and sustaining organizational effectiveness. The text addresses the following questions: â¢ What does our organization...Read more
he goal of this book is to familiarize the reader with the cornerstones of creating and sustaining organizational effectiveness. The text addresses the following questions: â¢ What does our organization need to do to remain competitive in a global economy? â¢ How do we know what the customer wants? â¢ How can we improve our processes and integrate our functions so that they provide customer satisfaction through the best use of the resources available? â¢ How do we create an internal environment that enables everyone who works for us to perform to the best of their ability? â¢ How do we know that we are doing the right things right? The book emphasizes practical application of quality management principles, tools, and techniques. These include: â¢ Malcolm Baldrige National Quality Award â¢ Six Sigma â¢ ISO 9000 â¢ Customer value creation â¢ Leadership â¢ Strategic planning â¢ Process improvement and management â¢ Measures of performance â¢ Human resources management â¢ Knowledge and information management â¢ Project management â¢ Business results The text provides: â¢ a business viewpoint by utilizing real-world examples from a variety of industries and organizations â¢ a multi-chapter case study utilizing the Malcolm Baldrige National Quality Award criteria to review the effectiveness of an actual organization â¢ examples and problems showing the application of ideas and concepts â¢ an overview of statistical process control
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