Buy Books Online > Reference works > The Kindness Revolution : The Company-Wide Culture Shift That Inspires Phenomenal Customer Service (English) 1st Edition (Hardcover)
The Kindness Revolution : The Company-Wide Culture Shift That Inspires Phenomenal Customer Service (English) 1st Edition (Hardcover): Book by HORRELL

The Kindness Revolution : The Company-Wide Culture Shift That Inspires Phenomenal Customer Service (English) 1st Edition (Hardcover)

Product Details:    Share this by email:

ISBN: 9788120335790    Publisher: Phi Learning Year of publishing: 2008     No of Pages: 224        Language: English
This impassioned book shows the positive aspects of having a culture of kindness and consideration up and down the entire organization to develop long-term customer loyalty. It is packed with practical...Read more
This impassioned book shows the positive aspects of having a culture of kindness and consideration up and down the entire organization to develop long-term customer loyalty. It is packed with practical guidance and real-life examples of companies who have reaped a wealth of personal and financial rewards. Any organization--large and small will benefit from this book which shows how to develop a culture of kindness by following the conviction that : • each employee has an important job to do • their corporate entity has a meaningful purpose ... to serve the customer in a way that delivers value • each employee should be empowered to make decisions • there is value in dignity and respect and courtesy and kindness • they can attract the best employees and customers by running an organization based on sincerity and consideration. "Ed Horrell has captured the essence of values-based customer service in his book The Kindness Revolution. This is a must-read for any company interested in retaining both employees and customers." Dan Cathy President and Chief Operating Officer, Chick-fil-A, Inc.
Read less

Other books by HORRELL

Recommended Books for you - See all

Price: Rs. 450   Rs.432
You save: Rs.18
Vendor : Asian Books Pvt Ltd, Delhi
BUY NOW

Free Shipping on all orders of Rs.500 and above. Add Rs.30 otherwise. | Delivered in 5 working days

(Cash on delivery available)

Be assured. 7 days Return & Refund Policy.
Click here

Rs.200 OFF

on purchase of Rs.500 & above

1.Click on Add to Cart & Proceed to Checkout
2.Under payment options, choose
"Redeem Coupon Code/Gift Certificate"
3.Enter Promo Code "SHOP200"
4.Get Rs.200 off, Pay Balance Amount

Valid upto 21st July,13

Rs.200 OFF

on purchase of Rs.500 & above

Terms & Conditions