ISBN: 9788120335790    Publisher: Phi Learning Year of publishing: 2008     No of Pages: 224        Language: English

This impassioned book shows the positive aspects of having a culture of kindness and consideration up and down the entire organization to develop long-term customer loyalty. It is packed with practical guidance and real-life examples of companies who have reaped a wealth of personal and financial rewards. Any organization--large and small will benefit from this book which shows how to develop a culture of kindness by following the conviction that : • each employee has an important job to do • their corporate entity has a meaningful purpose ... to serve the customer in a way that delivers value • each employee should be empowered to make decisions • there is value in dignity and respect and courtesy and kindness • they can attract the best employees and customers by running an organization based on sincerity and consideration. "Ed Horrell has captured the essence of values-based customer service in his book The Kindness Revolution. This is a must-read for any company interested in retaining both employees and customers." Dan Cathy President and Chief Operating Officer, Chick-fil-A, Inc.
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