Buy Books Online > Business & management > The Last Ten Per Cent: What It Takes to Get It Right
The Last Ten Per Cent: What It Takes to Get It Right: Book by T.G.C. Prasad

The Last Ten Per Cent: What It Takes to Get It Right

Product Details:    Share this by email:

ISBN: 9780143421085    Publisher: Penguin Year of publishing: 2014     Format:  Paperback No of Pages: 280        Language: English
Only too often, we falter when it comes to completing a task properly and on time. It is the last 10 per cent that seems to elude us-and this usually results in a negative customer experience. But then...Read more
Only too often, we falter when it comes to completing a task properly and on time. It is the last 10 per cent that seems to elude us-and this usually results in a negative customer experience. But then some companies-Wal-Mart, Starbucks, Nestlé and Southwest Airlines, to name a few-are far ahead of the curve: they have customers at the heart of whatever they do. What do these companies do that sets them apart? They genuinely believe in delivering a great customer experience; the thinking that accompanies this belief makes all the difference. The Last Ten Per Cent shows us how to go that extra mile.
Read less
About the author: T.G.C. Prasad
T.G.C. Prasad is the bestselling author of several management and fiction books. Besides writing, he consults and advises CEOs, HR heads and senior leaders... Read more
T.G.C. Prasad is the bestselling author of several management and fiction books. Besides writing, he consults and advises CEOs, HR heads and senior leaders of various companies on people strategy. He also manages TGC Consulting (www.tgc-consulting.com), a human resources consulting firm that offers three core services, viz. executive search, senior management coaching and strategic people advisory to global MNCs, Indian conglomerates and PE/VC funded entrepreneurial ventures across various domains such as information technology, e-commerce, healthcare, pharmaceuticals, retail, manufacturing, BFSI, media and entertainment. He is an avid blogger and you can read his blogs on http://tgcblogs. wordpress.com You can connect with him on his Facebook Page: https://www.facebook. com/TGCPrasadOfficialFanpage
Read less

Other books by T.G.C. Prasad

Recommended Books for you - See all

Price: Rs. 606   Rs.525
You save: Rs.81
Vendor : S.V. Enterprise., Mumbai
BUY NOW

FREE SHIPPING | Delivered in 5 working days

(Cash on delivery available)

Be assured. 7 days Return & Refund Policy.
Click here

Rs.200 OFF

on purchase of Rs.500 & above

1.Click on Add to Cart & Proceed to Checkout
2.Under payment options, choose
"Redeem Coupon Code/Gift Certificate"
3.Enter Promo Code "SHOP200"
4.Get Rs.200 off, Pay Balance Amount

Valid upto 21st July,13

Rs.200 OFF

on purchase of Rs.500 & above

Terms & Conditions