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THE SERVICE TRAINER HANDBOOK: MANAGING SERVICE BUSINESSES IN THE 1990'S (English) 01 Edition (Paperback): Book by DENTON

THE SERVICE TRAINER HANDBOOK: MANAGING SERVICE BUSINESSES IN THE 1990'S (English) 01 Edition (Paperback)

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ISBN: 9780071125857    Publisher: MCGH.ISE Year of publishing: 1992     Format:  Paperback No of Pages: 192        Language: English
This is a source manual for operations management of services, with realistic situations and real-life vignettes, which can be used as a supplement to any production and operations management text. Consisting...Read more
This is a source manual for operations management of services, with realistic situations and real-life vignettes, which can be used as a supplement to any production and operations management text. Consisting of four parts, it covers broad managerial strategies for improving service operation; specific techniques for problem-solving service operations; how to involve employees in improving services; and includes case studies which put readers in real-life situations. It comes with a gameboard simulation which helps students master the management of services.
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