Buy Books Online > Production & quality control management > THE SERVICE TRAINER HANDBOOK: MANAGING SERVICE BUSINESSES IN THE 1990'S (English) 01 Edition (Paperback)
THE SERVICE TRAINER HANDBOOK: MANAGING SERVICE BUSINESSES IN THE 1990'S (English) 01 Edition (Paperback): Book by DENTON

THE SERVICE TRAINER HANDBOOK: MANAGING SERVICE BUSINESSES IN THE 1990'S (English) 01 Edition (Paperback)

Product Details:    Share this by email:

ISBN: 9780071125857    Publisher: MCGH.ISE Year of publishing: 1992     Format:  Paperback No of Pages: 192        Language: English
This is a source manual for operations management of services, with realistic situations and real-life vignettes, which can be used as a supplement to any production and operations management text. Consisting...Read more
This is a source manual for operations management of services, with realistic situations and real-life vignettes, which can be used as a supplement to any production and operations management text. Consisting of four parts, it covers broad managerial strategies for improving service operation; specific techniques for problem-solving service operations; how to involve employees in improving services; and includes case studies which put readers in real-life situations. It comes with a gameboard simulation which helps students master the management of services.
Read less

Other books by DENTON

Recommended Books for you - See all

OUT OF STOCK

Looks like the book you were looking for is currently not in stock with us. Please leave us your email and phone number.
We will get back to you as soon as it's available.

Your email
Phone No.
Enter characters from image

Rs.200 OFF

on purchase of Rs.500 & above

1.Click on Add to Cart & Proceed to Checkout
2.Under payment options, choose
"Redeem Coupon Code/Gift Certificate"
3.Enter Promo Code "SHOP200"
4.Get Rs.200 off, Pay Balance Amount

Valid upto 21st July,13

Rs.200 OFF

on purchase of Rs.500 & above

Terms & Conditions