The novel starts with the meeting of Chetan Bhagat and a young lady in a train and she tells him the story of a night at the call center in Delhi on the condition that it would be his next book. The story is viewed through Shyam, a call center agent and a tame team leader and it revolves on him, his colleagues Varun, Esha, Radhika, his girl friend Priyanka and an aged Military Uncle. Shyam suffers from the break up of his affair with Priyanka apart from the threat all of them face on the uncertainty of their future at the center. The happenings of the night carry the romance and break up interludes of Shyam and Priyanka as flash back. Each character has a (sob) story to bemoan. But, the narration runs interestingly because it has the natural flow and the high sense of humor (at times black) of Chetan Bhagat.
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