Dabawalas, the story of Mumbai's ubiquitous homemade food delivery men stands in sharp contrast. A 115-year-old business enterprise, run by semi-literate group of people, that has sustained itself through the vicissitudes of change presents a role model. Through a dialogue between four characters, the book brings to the fore key characteristics of successful organisations -- values, decentralised decision-making, continuous value addition to customer care and many more.Besides this, the book includes take-aways for leaders and managers to imbibe for building lasting success based on values.
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